Shipping policy
Overview
Orders are typically processed within 1–3 working days. During new collection launches, promotional periods, and public holidays, processing times may be slightly longer. If this happens, we appreciate your patience and will dispatch your order as quickly as possible. Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
This policy applies to customers in the United Kingdom and European Union.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 2–5 Working Days |
| Europe | 3–7 Working Days |
| United States & Canada | 3–8 Working Days |
| Australia & New Zealand | 5–10 Working Days |
| Rest of World | 7–15 Working Days |
Tracking
Once your order has been dispatched, you'll receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Customs & Duties
Customs & Duties For international orders, any applicable duties and taxes will be calculated and displayed at checkout where supported. For destinations where duties and taxes cannot be collected in advance, additional import charges may be applied by your local customs authority upon delivery. These charges are the responsibility of the customer.
If confirmed lost, we will offer a replacement or full refund.
Shipping Delays
Occasionally, deliveries may be delayed due to customs processing, courier disruptions, adverse weather, or other circumstances beyond our control. While we work closely with our shipping partners to minimise delays, estimated delivery dates cannot be guaranteed.
Delivery Details
Please ensure your shipping address is accurate before placing your order. If you've entered an incorrect address, contact us as soon as possible. We'll do our best to update your details before your order has been dispatched. Unfortunately, changes may not be possible once an order has entered the fulfilment process.
Lost or damaged parcels
If your order arrives damaged or appears to have been lost during transit, please contact us within 14 days of the estimated delivery date. Include your order number and, where applicable, photographs of the damage so we can investigate and resolve the issue as quickly as possible.
SPLIT ORDERS
Some orders may be dispatched in separate packages depending on product availability or fulfilment location. If this occurs, you'll receive tracking information for each shipment where available.