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Frequently Asked Questions
What is the return policy?
You have 14 days from receipt of goods, T&C's apply, you can find information in full on our returns policy page.
How do I raise a return?
The quickest way to request a return is through your Home At Eight account.
Sign in using the email address connected to your order, select the relevant order and choose the item or items you wish to return.
You will receive confirmation when your request has been submitted. Submitting a request does not mean it has automatically been approved. We will review your request and contact you with the next steps.
Can I cancel or amend an order?
Our fulfilment process begins shortly after an order is placed. Once an order has entered processing, packed status, or has been dispatched, we are unforuntely unable to make amendments or cancellations.
When will I get my order?
We will work as quickly as possible to ship your order. Once your order has shipped, you will receive an email with tracking details, please allow 24 hours for tracking updates to appear.
For delivery estimates please check our shipping page.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. These will be shown at checkout. You will always know the shipping price before you purchase.
United Kingdom £4.50
European Union €9.95
United States $9.95
Canada CA$12.95
Australia AU$14.95
Where do you ship?
You can find a full overview of destinations we ship to on our shipping page.
What if I only receive part of my order?
Sometimes we ship items from different warehouse locations. If you’ve only received part of your order, please allow for 2-3 working days for the remaining items to arrive, as they are likely still on the way. You can follow the progress via the tracking provided.
What If I forgot to apply my discount code?
Discount codes must be applied at checkout and cannot be added once an order has been completed.
We’re unfortunately unable to retroactively apply promotional codes or refund the difference after purchase, so we recommend double checking that your code has been successfully applied before finalising your order.
If you’re experiencing any issues with a discount code before placing your order, please contact us and we'll be happy to help.
What If I don't receive my 10% off welcome code?
Sorry to hear this, please check your spam/junk as these may have been filtered.
No luck? please contact us and we'll be happy to help.